Store Policy

Store Policy

Store Policy

1. Return Policy

We do not accept returns for any products. Please ensure you review all product details carefully before placing your order. If you have any questions about a product, feel free to contact us at doujingoods@gmail.com prior to purchasing.

2. Exchange and Refund Policy

While we do not offer exchanges, we strive to ensure your satisfaction. Refunds are available under the following conditions:

  • If your item arrives damaged due to shipping.
  • If you receive an incorrect item due to an error on our part.

Refund Process:

  1. Contact us within 7 days of receiving your order at doujingoods@gmail.com, providing:
    • Your order number.
    • Photos of the damage or incorrect item.
  2. Once we review and approve your request, we will process your refund to the original payment method.

Note: Minor imperfections or variations in products are not considered damages or mistakes.

3. Order Cancellation Policy

We understand that changes can happen. You may cancel your order under the following conditions:

  • Before Shipping: You can request an order cancellation within 24 hours of placing your order. Please contact us at doujingoods@gmail.com with your order number.
  • After Shipping: Unfortunately, orders that have already been shipped cannot be canceled.

Contact Us

If you have any questions or concerns regarding our store policies, please don’t hesitate to reach out: